Human capital is so important in any business organization. Companies must have built customer service teams and joining the team with special events and hold informative and motivational team assembles.
They broadly define and satisfy employees’ need to know, inform employees how their jobs fit into the entire organization, and quickly disseminate relevant information.
They periodically assess and measure workgroup performance with employees. As a result of the aforementioned affirmative actions, the companies were able to minimize buck passing, strengthen their capacity to respond to change and develop group trust. To build openness in communication, companies use employee attitude surveys, promote suggestion programs, and require regular staff meeting within work groups, train employees in transactional analysis, and share customer reactions with the entire organization. As a result of the aforementioned healthy actions, the companies have succeeded in opening multiple communication channels, strengthening employees’ abilities to communicate effectively, and use these channels to identify problems and expedite resolution.
To make major investments human capital, the companies professionalize service personnel in a multi-phase process, promote deserving employees from within the organization, use a structured in house program for management training, recognize and reward outstanding service to customers with meaningful incentive systems. As a result of the aforementioned human asset utilization, the companies succeeded in developing employees with the necessary core competencies and stimulate extraordinary commitments to company goals and standards.
