If you are a businessman the best thing you must do is to satisfy the needs and wants of your customer.by dealing them in a proper way. Any business can thrive into the market if the businessman knows how to deal with his customers. It is very important to fulfill the customer’s needs and wants because the customer is the lifeblood of the business without them your business will lost. A firm can be successful if you know how to supply the needs and wants of your customers. Dealing with customers in a proper way is very important for the new businessman as well as the powerful and established ones. You should be calm and be patient while dealing your customer. Suppose you are the owner of a coffee shop and then a customer arrives at your premises, then you should greet him/her by saying ‘Good Morning ma’am/sir’, Good afternoon ma’am/sir’, Good evening ma’am/sir, then you should welcome him/her by saying ‘Welcome to Densis Coffee Shop’. Then ask your customer how you can help him /her. Greeting the customers, and giving them presence and value is very necessary, as it creates a good thought about you and your enterprise. Any customer would like it when there is someone who listens to them and clears their doubts when they go out shopping. Show the customer all the varieties of the items which he wants, so that he can easily choose among them. It is pleasurable in the part of your customer if you entertain him/her well. Dealing with your customer is a give and take process. You will satisfy his needs and wants by providing him better quality, lower price and more convenience. In return the loyalty of your customer will remain in your enterprise. Keep away from unreliable the customers in the matters related to quality and pricing of the product as this can drive away the customers permanently or even force the customers to take a legal action against you. Do not overcharging or under charging when it comes to the price of the product or services. See to it that, along with the customer satisfaction, you too earn a decent profit from the deal. You should not be an egotistical or not careful while dealing with customers.
